Return & Refund Policy

Last updated: 10/13/26

We want you to love your piece. If something isn't right, here's how returns and refunds work at Cat V. Atelier.

1. Standard Returns

For ready-made, in-stock jewelry and home decor items (not custom or made-to-order — see Section 2):

  • You may return an item within 30 days of delivery for a full refund or exchange.
  • The item must be unworn, undamaged, and in its original packaging with any tags attached.
  • To start a return, contact us at info@catvatelier.com with your order number and reason for return. We'll provide instructions.
  • Original shipping charges are non-refundable. Return shipping is the customer's responsibility unless the return is due to our error (wrong item, defect, damage in transit).
  • Refunds are issued to the original payment method once we receive and inspect the returned item, typically within 10 business days.

2. Custom and Made-to-Order Pieces

Because custom design pieces, resized items, and made-to-order jewelry are produced specifically for you, these are final sale and not eligible for return or refund, except in the case of a manufacturing defect. We encourage close communication during the design/consultation process to make sure every detail is confirmed before production begins.

3. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery at info@catvatelier.com with your order number and photos of the damage.
  • We'll arrange a replacement, repair, or full refund, including return shipping, at no cost to you.

4. High-Value Items

For fine jewelry orders of $500 or more, we require a signature on delivery and ask that you inspect the item immediately upon arrival. Please report any issue with a high-value piece within 48 hours of delivery so we can file a claim with the carrier if needed.

5. Non-Returnable Items

The following are not eligible for return:

  • Custom and made-to-order pieces (see Section 2)
  • Items marked "Final Sale" at time of purchase
  • Gift cards, if offered
  • Earrings, for hygiene reasons, unless defective

6. Exchanges

If you'd like a different size, metal, or style, let us know when you start your return — we're happy to work with you on an exchange where the item allows it (e.g., ring sizing on eligible styles).

7. Appraisal, Custom Design, and Consultation Services

These services are booked separately through Calendly and are not covered by this policy. Cancellation terms for appointments will be communicated at the time of booking.

8. Questions

Reach out any time at:

Cat V. Atelier LLC
2940 Johnson Ferry Road #234
Marietta, GA 30062
info@catvatelier.com
972-977-5690